Understanding the repair process
How long does a repair take?
It depends. The repair process has many, many steps as you can see below in our repair process diagram. We work hard to keep your vehicle moving through the process swiftly and smoothly. However, as you can see there are many areas that could hold up your work. Keep in mind, it is a very important priority to our company to get your vehicle back to you as quickly as possible.
What to know before having your vehicle repaired
- Never drive a car that could be unsafe because of damages.
- Your are not required by law to obtain multiple estimates.
- You have the right to the repair shop of your choice.
- A car is one of your largest investments. Have it repaired properly.
- Professional shops will explain the entire process. Ask about it.
- Read and understand your insurance policy. Ask your agent to explain it.
The repair process
Estimate Prepared |
Estimated |
Owner signs repair authorization |
Insurance negations completed |
Parts ordered via fax machine |
Parts Received |
Vehicle scheduled in for repairs |
Vehicle disassembled & re-inspected |
Supplement report written if necessary |
Supplement approved |
Additional parts ordered if needed |
Scheduled completion date given |
Structural & body repairs |
Vehicle setup on Unibody repair equipment |
New panels prepared and installed |
Priming, sealing & corrosion protection |
All work inspected, initial tests done, ready for paint department |
Ready for paint, completion date given |
Pressure washed & chemically treated |
Vehicle prepped, primed, sanded and sealed |
Taped, bagged, masked, blown off & placed in down draft spray booth oven |
Vehicle undergoes multi-step refinishing process using Acrylic Urethane Paint System |
Reassembly, wheel alignment, air conditioning, detailing, final inspection & test drive |
Repairs complete, owner notified with confirmation of delivery |
