Understanding the repair process

How long does a repair take?

It depends. The repair process has many, many steps as you can see below in our repair process diagram. We work hard to keep your vehicle moving through the process swiftly and smoothly. However, as you can see there are many areas that could hold up your work. Keep in mind, it is a very important priority to our company to get your vehicle back to you as quickly as possible.

What to know before having your vehicle repaired

  • Never drive a car that could be unsafe because of damages.
  • Your are not required by law to obtain multiple estimates.
  • You have the right to the repair shop of your choice.
  • A car is one of your largest investments. Have it repaired properly.
  • Professional shops will explain the entire process. Ask about it.
  • Read and understand your insurance policy. Ask your agent to explain it.

The repair process

Auto Body Estimate Preparedred arrow

Estimate Prepared

auto Body Calendarred arrow

Estimated
Completion
Date Given

auto body repair signedred arrow

Owner signs repair authorization

auto body insurance company negotationsred arrow

Insurance negations completed

auto body parts orderedred arrow

Parts ordered via fax machine

auto body truck parts deliveryred arrow

Parts Received

auto body carred arrow

Vehicle scheduled in for repairs

auto body disassemblyred arrow

Vehicle disassembled & re-inspected

auto body supplement reportred arrow

Supplement report written if necessary

auto body collision report approvedred arrow

Supplement approved

auto body advisorred arrow

Additional parts ordered if needed

customer gets callred arrow

Scheduled completion date given

structural body repairsred arrow

Structural & body repairs

auto body alignment equipmentred arrow

Vehicle setup on Unibody repair equipment

new car panels installedred arrow

New panels prepared and installed

priming and sealingred arrow

Priming, sealing & corrosion protection

inspectedred arrow

All work inspected, initial tests done, ready for paint department

completion date givenred arrow

Ready for paint, completion date given

car washedred arrow

Pressure washed & chemically treated

prepped and sandedred arrow

Vehicle prepped, primed, sanded and sealed

taped, sandedred arrow

Taped, bagged, masked, blown off & placed in down draft spray booth oven

paintedred arrow

Vehicle undergoes multi-step refinishing process using Acrylic Urethane Paint System

reassemblyred arrow

Reassembly, wheel alignment, air conditioning, detailing, final inspection & test drive

auto body repairs completedred arrow

Repairs complete, owner notified with confirmation of delivery